letter of complaint

                                                                                          your address

                                                                                           date

name or title (of recipient)

business address 

Dear Sir or Madam (or name):

                                  (Optional, especially if writing to a named person) ask for the person's help, eg "I'd really appreciate your help with this."

State facts of situation, including dates, names, reference numbers, but keep this very concise and brief .

                                   State your suggested solution. If the situation and solution is complex, state also that you'll be as flexible as you can to come to an agreed way forward.

                                   (Optional, and normally worth including) state some positive things about your normal experience with the organization concerned, for example: that you have no wish to go elsewhere and hope that a solution can be found; compliment any of their people who have given good service; compliment their products and say that normally you are very happy with things.

                                     State that you look forward to hearing from them soon and that you appreciate their help.

                                     

                                                                                          Yours faithfully, (if not sent   to a named person) or sincerely (if sent to a named person)

                                                                                          Your signature

                                                                                          Your printed name (and title/position if applicable)

***Punctuation after the salutation and closing - use a colon (:) after the salutation (never a comma) and a comma (,) after the closing.***

letter of apology

Each of us has, at one time or another, said or done something that we wish we hadn't said or done. Rather than dwell on the mistake, however, we should take quick action to remedy the problem and then get on with life. An effective letter of apology is an important part of that process and can help turn "lemons into lemonade" and actually improve a relationship. This short article will give you several reasons for writing an apology letter and offer a few important suggestions to help you write a good one.

TIMING. Write the apology letter as soon as possible.

ACTIONS. Rather than focusing on the damage you have caused, write about things you will do to rectify the situation.

BRIEF. Keep your apology letter short and to the point.

SINCERITY. No one wants to read overly dramatic language. Choose your words carefully and express yourself clearly and simply.

TONE. Your apology letter should be considerate and respectful. Remember, you are trying to rebuild a damaged relationship.

BLAME. Take full responsibility for what you have done.

FOLLOW UP. Try to set up a time when you can apologize in person, then back up your apology with considerate behavior in the future.

department test

LITERATURE
The exam is divided into 2 sections:
a) short answer
b) essay

Students should be able to:

• answer questions based on the novel Sixty Five.
• identify and explain the effects of the Morant Bay Rebellion (on the various parties involved)
• comment on the main characters and their contribution to the Morant Bay Rebellion.

LANGUAGE
Students should be able to:

• answer short answer questions based on a passage
• distinguish between a friendly letter and a letter of complaint.
• accurately head up a business letter
• write a letter of complaint or apology